Usually, the delivery time is approximately 2-3 weeks. You should receive an email with a tracking number once your package has left our fulfillment facilities. Depending on your local postal service, if you are not present at the shipping address when delivery is attempted, a note will be left for collection at your nearest post office.

Typically, packages take 1-3 weeks to arrive in the destination country. If you have a tracking number, you can monitor your package's current status online. Please note that public holidays in transit hubs or in your local area can affect overall delivery times.

Please contact customer service immediately with the correct address details. Once your order has been dispatched, shipping details can no longer be amended or modified.

Yes, all products are covered by a warranty unless specified otherwise. The coverage period typically spans 3 to 12 months, depending on the specific product. During this window, you can contact customer service to request repairs or a replacement, provided the issue is not caused by negligence or misuse.

If you suspect a manufacturing fault or shipping damage, please reach out to customer service. Providing detailed information about the issue and when it occurred will help us assist you in the most efficient manner.

Once shipped, a tracking number is automatically generated and sent to your email. You can use this tracking ID on the carrier website to follow the real-time shipping progress.